Q. How long will my order take to arrive?
A. Overall a package shouldn't take more than 15 - 34 days to arrive and typical shipping times are 16 -35 days.
Q. I made a large order but not all the items have arrived yet?
A. We ship items out in small groups so that you don't get stung at customs, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive.
Q. My order has been dispatched, how can I track my order?
A. If you have ordered an item through our promotional ($0.00 per item) offer please note that we cannot offer a tracking number for your item.
Q. Why do you give your products away for free?
A. One of our goals has always been to make fashionable accessories attainable for everyone and sometimes we are able to offer this as part of a promotional offer.
Q. Are your promotional items actually free?
A. Yes, all we ask is for customers to cover postage and packaging fees when we are running promotional offers.
Q. Are there any other costs I need to pay?
A. We only ask customers to cover the small packaging and shipping costs to ship their order (around $7.99 to anywhere in the world). And base on the number of products you select.
Q. How can you offer free products?
A. We order a vast amount of products every week, this allows us to get the lowest possible price. We also have special rates with our logistics partners which ensure we keep shipping and packaging charges to a minimum.
Q. Where will my order be dispatched from?
A. All orders are dispatched from our warehouse in Asia, this allows us to skip out any unnecessary overheads and pass on our discounts directly to customers.
Q. Do you sell my details to any other companies?
A. We value your trust. Your personal details will never be sold to third parties.
Q. How safe is it to place an order on your site, will you have access to my bank details?
A. Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant.
Paflane itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves.
Alternatively, you can make payment through our additional payment provider Paypal.
